Terms & Conditions

Payment and Rates:

• Full payment is required at the time of booking. Payments can be made by phone at 780-478-0429 or 1-800-814-4886, or online at www.magicbus.ca. We accept Visa, Mastercard, Visa/Mastercard Debit, Apple Pay and Google Pay for online transactions, with a 3% service charge (subject to change and if applicable) applied to all credit card payments. In-person cash payments can be made at the MagicBus Office, located at 902, 11834 Kingsway Ave. All rates are in Canadian Dollars (CAD). Unless otherwise specified, meals, lessons, equipment rentals, and other additional goods and services are not included in the rates.

Patron Responsibility:

• It is the patron’s responsibility to ensure that your online bookings are correct. Please ensure that dates, passenger names, hotel selection, etc. are correct while making the booking and when you receive the booking confirmation. MagicBus Tours will not be responsible for bookings that patrons made incorrectly. If any mistakes have been made, please contact MagicBus Tours to have them corrected.
• If applicable, Patrons who decide not to return on the bus for any reason must notify Guest Services on the mountain or the MagicBus Tour Director prior to departure. Failure to do so may result in the initiation of a mountain search, and the patron may be held responsible for any associated costs, up to a maximum amount determined by local authorities or the resort.
• If a patron displays violent behavior, is under the influence of drugs or alcohol, or engages in activities that could harm themselves or others, MagicBus Tours reserves the right to refuse service without compensation. Patrons causing delays will be responsible for covering any related expenses.
• Full names of all guests must be on the reservation.

Price Adjustments:

• Rates and terms are subject to change without notice. Once a booking is confirmed, pricing changes will not affect the existing reservation unless explicitly stated.

Corrections and Errors:

• MagicBus Tours reserves the right to review and confirm details and prices on all tours and products. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice (including after a tour has been booked). This applies to product descriptions, pricing, promotions, and availability. MagicBus Tours also reserves the right to cancel or refuse any booking made based on incorrect pricing or availability information.

Trip Cancellation

• MagicBus Tours reserves the right to cancel a tour at any time. Should this occur, booked patrons will be contacted prior to departure and offered a reschedule or refund.

Insurance

• We strongly recommend that all travelers purchase travel insurance. Allianz Travel Insurance provides flexible coverage options to help protect the customers’ trip investment and their well-being.

• Quotes are available through Allianz Travel Insurance link below and for participants to purchase: https://b2c.advisormax.ca/a426.
• Please note: Alberta Health Care provides only limited coverage in other provinces.

Additional Unforeseen Costs

• Occasionally, there will be unforeseen costs arising out of weather delays, road closures, medical transportation, etc. In such cases we will work with you to mitigate as many charges as possible to ensure minimum financial impact. MagicBus Tours will not engage additional costs without first consulting you unless safety is a consideration. Typically, these are insurable costs.

Force Majeure — Acts of God

• A full refund, or credit, less initial deposit, will be made available at the sole discretion of the company.

Force Majeure — Acts of Government

• A full credit, less initial deposit, will be made available at the sole discretion of the company.

Damaged, Lost or Stolen Property

• MagicBus Tours accepts no responsibility for property loss or damage during a tour. Individual participants alone are responsible for their personal belongings, including ski and snowboard equipment.

Disclaimer

• MagicBus Tours accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of the Package, or for complication or prolongation of the Package for any reason.
• MagicBus Tours is not responsible for clients’ participation in activities such as alpine skiing, snowboarding, adventure activities, whitewater rafting, horseback riding, hiking, road travel, consumption of intoxicants, and other activities related to the tour organized by MagicBus Tours, regardless of whether the activities were booked through MagicBus Tours or not, that could result in physical injury, paralysis, death, or damage to self, property, or third  parties.

Itineraries and Delivery Policy

•        MagicBus Tours shall deliver tours based on the itinerary provided. While every effort will be made to follow the itinerary as closely as possible, circumstances such as road closures, weather, traffic, or supplier error may require modifications before or during the trip. All times are approximate and subject to change, and patrons will be advised of any adjustments with as much notice as possible.

MagicBus Tours Acting as an Agent

• MagicBus Tours has assembled your tour using many different and independent suppliers and has no control over their operations, timeliness, etc.
• Should there be a failure to supply, MagicBus Tours will first negotiate with the supplier to find a remedy. Should this fail and litigation be necessary, you will need to approach the supplier directly.
• Your requests for special requirements are forwarded to our suppliers, and you will receive verification of their answer in your communication with us. However, should the supplier be unable to perform, or you find the solution unsuitable upon arrival, MagicBus Tours will negotiate on your behalf. If this fails, the remedy will lie directly with the supplier.
• Several suppliers will ask for an in-person waiver signature — failure to provide the waiver will result in forfeiture of the activity with no refund.

Your Authority

• You are at least 19 years of age (18 if in Alberta, and tour is in Alberta) and have legal authority to enter this agreement in accordance with all terms and conditions herein. Should you be booking for others you further warrant that you have authority on behalf of all others in your booking.
• You MUST inform all persons in your booking that these terms and conditions apply to all Travel Services booked for them and will be binding upon them.

Accuracy

• MagicBus Tours makes every effort to ensure the information you receive is accurate and complete. However, there may be times that our description is misinterpreted or misunderstood.  

 All Inclusive Price

• Package prices are “per person” and include accommodation (if applicable) based on package and any activities or attractions listed in the package. Activities or attractions may include lift tickets, adventure activities, entrance fees, guides, shuttles, etc. In advertised prices, taxes may or may not be included in the price. The total amount owing will always include any applicable taxes.

Attractions and Activities

• Where possible, your desired time for each attraction or activity will be fulfilled. Requests for time cannot always be fulfilled, based on supplier availability and/or other circumstances beyond our control. MagicBus Tours relies on suppliers to fulfill attractions and activities as described in your package, and details are subject to change.

Motor Coaches:

• While every effort is made to provide the motor coach or bus as described, circumstances may occasionally require a change in vehicle. MagicBus Tours is not obligated to offer compensation should this occur.

Hotel Damage Deposit (if applicable)

• MagicBus Tours is not responsible for damage deposits. Each room may require a credit card holder with a valid card or a cash deposit when checking in.

Road, Weather and Activity Conditions

• Road, weather and activity conditions are acts of nature and totally beyond our control. Most attractions and activities run rain or shine. If a supplier cancels their attraction or activity, you will be notified and offered a refund or change of time/date. MagicBus Tours encourages clients to check weather conditions before departing, as conditions can change at very short notice. 

Changes by MagicBus Tours

• MagicBus Tours reserves the right to cancel, change or substitute any Travel Services at its sole discretion. Some cases will require Travel Services to be cancelled or changed after contract is executed.
• MagicBus Tours Ltd. reserves the right to review and confirm the details and prices on all tours and products; rates and terms are subject to change without notice

  Your Inclusions

• Please review the inclusions in your package carefully; anything outside the list cannot be presumed to be part of your package.
• Meals, any equipment (if required), additional transportation-related costs,  and other additional goods and services are not included in package prices unless otherwise stated.

Physical Restrictions

• To provide a seamless trip MagicBus Tours must know of any physical or mobility restrictions at the outset of booking. Late notification resulting in changes will be subject to change fees.

Your Package

• You will receive your trip information from MagicBus Tours prior to departure. You must review the information to ensure completeness and accuracy.

Severability

• These Terms and Conditions shall be deemed severable. If any provision of these Terms and Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be fully enforced permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Arbitration

• Any dispute, failure to agree or claim between the Parties arising out of or in connection with this agreement, or in respect of any legal relationship associated therewith or derived therefrom, will be finally resolved by arbitration under the applicable Rules of the Alberta International Commercial Arbitration Act, which Rules are deemed to be incorporated by reference into this clause. The tribunal will consist of one arbitrator appointed in accordance with the said Rules. Except for the appeal process under the AICAA Rules, the parties agree that they will not appeal any arbitration decision, or decision of an Appeal Tribunal, to any court. The seat/place of arbitration will be Edmonton, Alberta.