Terms & Conditions
Your Way to the Rockies
*COVID UPDATE: ALL passengers riding our Daybus service are no longer required to wear a mask or to provide proof of COVID-19 vaccinations to ride MagicBus Tours. We will continue to follow recommendations from the Government of Alberta website if anything progresses.
Please note that our MagicBus Weekender trips that travel to BC will have to follow the BC Health Guidelines which may be different than Alberta Health guidelines. Please see the specific MagicBus Weekender specific trip pages for further details.
Booking Policy - All Tours
Trip Cancellations: MagicBus Tours reserves the right to cancel a tour at any time. Should this occur, booked patrons will be contacted prior to departure and offered a reschedule or full refund.
Payment and Rates: Full payment is required at the time of booking. By phone at 780-478-0429 or 1-800-814-4886 or online at www.magicbus.ca. We accept Visa or Mastercard online. We accept Visa, Mastercard, debit or cash at the MagicBus Office located at 902, 11834 Kingsway Ave. All rates are in Canadian Dollars (CAD). Unless otherwise specified, meals, lessons, equipment rentals and other additional goods & services are not included.
Damaged, Lost or Stolen Property: MagicBus Tours accepts no responsibility for property loss or damage during a tour. Individual participants are responsible for their personal belongings, including ski and snowboard equipment.
Disclaimer: MagicBus Tours accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of the Package, complication or prolongation of the Package for any reason. MagicBus Tours is not responsible for client participation in activities such as alpine skiing, snowboarding, winter road travel, consumption of alcohol, and other activities related to the tour organized by MagicBus Tours that could result in physical injury, paralysis, death, or damage to self, to property or to third parties.
Itineraries: MagicBus Tours will attempt to follow provided trip itineraries as closely as possible. In some circumstances including but not limited to road closures or supplier error, MagicBus Tours may need to modify the itinerary before or during the trip. All patrons will be advised of these changes with as much notice as possible. All itinerary times are approximations and are subject to change based on road conditions, weather, traffic, etc.
Motor coaches/ buses: While every effort is made to ensure it, there are times where the motor coach/ bus may not be exactly as shown or described. MagicBus Tours is not required to provide compensation should this occur.
Force Majeure – Acts of God: A full refund or credit will be made available at the sole discretion of the company.
Force Majeure – Acts of Government: A full credit will be made available at the sole discretion of the company.
Patron Responsibility: It is the patron’s responsibility to ensure that your online bookings are correct. Please ensure that dates, passenger names, hotel selection, etc. are correct while making the booking and when you receive the booking confirmation. MagicBus Tours will not be responsible for bookings that patrons made incorrectly. If any mistakes have been made, please contact MagicBus Tours to have them corrected. Patrons using MagicBus Tours services who decide to not return home on the bus for whatever reason are required to tell Guest Services on mountain or their acting MagicBus Tour Director prior to departure. If the patron does not let Guest Services or their Tour Director know prior to departure and a mountain search is initiated, the patron may be responsible for the costs associated with the search. If patrons are violent, under the influence of drugs and/or alcohol, and/or are doing anything that may cause harm or danger to themselves or others, MagicBus reserves the right to refuse service. No compensation will be provided. Should a delay occur, patrons will be responsible to pay any expenses related to the delay.
MagicBus Tours reserves the right to review and confirm the details and prices on all tours and products. Rates and terms are subject to change without notice. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted or a tour has been booked). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed or tour booked based on incorrect pricing or availability information.
MagicBus to Marmot Daytrips
All inclusive price: Quoted package prices are “per person” and include all taxes, round trip motorcoach transportation (Edmonton – Marmot Basin), one full day lift ticket for the age/category selected, complimentary bottled water and the services of a Professional Tour Director.
Changes – Prior to Departure: Changes to your booking can be made any time prior to departure free of charge. Changes include date adjustment, name change, lift ticket category change, etc. To make a change to your booking, contact us by phone or email. If changes made to the booking change the price (e.g. lift ticket category change), then the price difference will need to be paid prior to the booking being adjusted.
Cancellation – Refunds: A full refund will be given with a cancellation notice of 48 hours or more before departure.
Cancellation – Credit: A credit will be issued to a patron if notice is within 48 hours prior to departure up to 5:30am the day of departure. Trip credits must be used within the season they are offered. Boarding Passes/ PromoCodes may be offered as trip credit and will be of equal value to that originally paid. To make a cancellation or to reschedule, please call the office at 780-478-0429 or email email@example.com as soon as possible.
Cancellation – No Refund: No refunds or credits will be given to anyone who cancels later than 5:30am the day of departure. MagicBus Tours reserves the right to pass along any charges levied by suppliers with respect to cancellation.
If you wake up sick the morning of your scheduled departure: MagicBus Tours encourages guests to stay at home if they are feeling unwell. If you decide not to attend your scheduled trip, you must either call and leave a voicemail or email MagicBus Tours prior to 5:30am the morning of departure. Note that MagicBus Tours may not respond to your message immediately, but the cancellation for credit will be honoured as long as the message was left before 5:30am. Any reports received after 5:30am will not be eligible for a credit.
MagicBus to Marmot Overnight Trips
All Inclusive Price: Quoted package prices are “per person” and include all taxes, accommodation based on package, return motorcoach transportation to the selected location, one or more full day lift tickets for the age/category selected, complimentary bottled water and the services of a Professional Tour Director.
Hotel Damage Deposit: MagicBus Tours is not responsible for damage deposits. Each hotel room requires a credit card holder with a valid card or a cash deposit when checking in.
Extra costs: Shuttles from the hotel to mountain and return (if necessary) and other items mentioned under the All Tours section.
Changes – Prior to Departure: Changes to your booking can be made up to 72 hours prior to departure free of charge. Changes include date adjustment, name change, lift ticket category change, etc. To make a change to your booking, contact us by phone or email. If changes made to the booking change the price (e.g. lift ticket category change, hotel change, date change), then the price difference will need to be paid prior to the booking being completed. Name changes less than 72 hours prior to departure will be $15 per change plus taxes plus any additional fees listed above.
Cancellation – Refunds: A full refund will be given with a cancellation notice of at least 7 days before departure.
Cancellation – No refund: A cancellation with notice of less than 7 days prior to departure results in no refund.
If you wake up sick the day of your scheduled departure: MagicBus Tours encourages guests to stay at home if they are feeling unwell. If you decide not to attend your scheduled trip, you must either call and leave a voicemail or email MagicBus Tours prior to the scheduled departure time of your trip (ex – 5:30 am for a MagicBus to Marmot Daytrip, 2:00pm for some Weekenders, etc.). Note that MagicBus Tours may not respond to your message immediately, but the cancellation for credit will be honoured as long as the message was left before your trip’s departure. A full credit will be offered pending credits are received from our suppliers. Please note that a full credit may not be available, depending on the suppliers. Any reports received after your scheduled trips departure will not be eligible for any credit.
Please note: Each hotel room must contain at least one person age 18 or older (Alberta) or 19 or older (British Columbia). All hotel room bookings are subject to supplier availability, at the time of booking. Hotel availability is not guaranteed.
Group Bookings on the MagicBus to Marmot Daybus Service
MagicBus can reserve seats based on availability for groups interested in taking our Daybus. We can reserve seats for groups of 5 or more persons. You must contact the office to request seats be placed on hold. Depending on the number of seats required and the date of the booking, MagicBus can hold seats for the following:
Groups of 5-15 – For groups of 5-15 people, MagicBus can hold seats up to 7 days prior to departure on Fridays or Sundays and 10 days prior to departure on Saturdays. Release date will be the following business day after the cut off.
Groups of 15-40 – For groups of 15-40 people, MagicBus can hold seats up to 14 days prior to departure on Fridays or Sundays and 20 days prior to departure on Saturdays. Release date will be the following business day after the cut off.
For groups 40 and over you will get a better rate and more incentives using our group charter service with your own bus. Regular terms for our Corporate/School Group Tours apply. Please find these listed below.
If you are looking to do an overnight group booking on our Daybus, please contact the office to confirm details about seat hold and release dates.
Corporate/School Group Tours
A booking fee of $750.00 plus GST for Daytrips or $1000.00 plus GST for overnight tours is due at time of booking.
For corporate overnight trips, an additional security deposit of $1000.00 plus GST is due within 14 days of booking. This security deposit will be returned after the trip, barring no further charges are incurred.
With cancellations 30 days prior to departure or less the booking fee becomes non-refundable.
30 days prior to departure your completed customer list and any lesson/rental/rooming information is due.
30 days prior to departure the second deposit is due for School Groups. This deposit will be 40 x the student rate for 1 day trip or double or quad rate for overnight trips.
30 days prior to departure the final payment is due for Corporate Groups. This payment will be based on the final booking information we receive for your trip.
For School Groups – A complete reconciliation to account for last minute changes will be conducted the week following the tour to ensure accurate final billing.
Full terms and conditions for your corporate/ school group tour will be supplied at time of booking. Please note that terms are subject to change based on subsequent supplier terms that relate to your booking. You can find more details about Corporate/School Group Trips here.
PromoCodes (Boarding Passes)
PromoCodes are refundable to the original purchaser up to 14 days after purchase if unused and with original receipt. PromoCodes do not expire and can be used towards MagicBus services for their stated value. PromoCodes can be used towards MagicBus services that include bus transportation. PromoCodes cannot be used towards tours where bus transportation is not included (self-drive, air-based, etc.). If rates increase, the difference will need to be paid. PromoCodes cannot be exchanged for cash or used to make a payment on a credit account. Once issued, the PromoCode is the sole responsibility of the holder and MagicBus Tours cannot replace PromoCodes if they are lost, stolen or misplaced by any other means. PromoCodes that were not purchased (i.e. gift, prize, compensation) expire the same season in which they are issued, unless otherwise stated. MagicBus Tours is not responsible for any PromoCodes that were purchased from a third party.
Please note: PromoCodes cannot be used towards tours where bus transportation is not included (CAT Trips, self-drive, air-based, etc.)
Redemption: PromoCodes can be entered at the time of booking during checkout at magicbus.ca/booknow or when booking though our office. Only one code can be entered per person. Please call the office to combine multiple codes.
Cancellations: If a PromoCode is used towards a trip which is then cancelled by the patron, the PromoCode will be reinstated for its original value, in accordance to the corresponding MagicBus cancellation policy.
PromoCode Credits: PromoCodes that are given as a trip credit must be used within the same ski season in which they were issued. The ski season runs annually from November to May.
PromoCodes from MagicBus’ sister company (Live it Up Lifestyle Adventures) cannot be redeemed towards MagicBus trips and vice versa.
For more information on the usage of PromoCodes click here.
Exchange/Return Policy on Physical Products
We do not accept returns/ exchanges unless the item you purchased is defective. If you need to exchange an item you consider defective, please contact us here with details of your purchase.
You will be required to return the item to MagicBus Tours prior to receiving a replacement. Upon receipt of the returned product, we will fully examine it and notify you via email as to whether you are entitled to a replacement as a result of a defect. To be eligible for an exchange/replacement, your item must be unused and in the same condition that you received it with all tags still attached. You must also have a copy of your receipt.
All sale and clearance items are final sale. No returns/ exchanges are available. MagicBus Tours is not responsible for shipping costs associated with returning an item. All shipping costs are non-refundable.