FAQ
Frequently Asked Questions
Jump to: Daytrips | Overnights & Weekenders | General/All Tours | PromoCodes/Credits | Contests
Daytrip FAQs
It is likely that the bus is already sold out for that date. Make sure to call to be put on a wait list, as people do cancel!
MagicBus advises that all patrons book as soon as possible, as we do sell out our buses. If you book your overnight trip the day prior to departure or during holiday season, please note that this does not guarantee hotel availability. You must receive a confirmation e-mail from us to verify that your trip has been approved. For day trips, if there is availability you can book as late as the night before.
We do not recommend this; however, this will be up to the discretion of our Tour Director(s) provided there is room on the bus. Tour Directors can only accept exact cash as there will be no change available.
Passengers 12 years and under must be accompanied by a responsible person at least 16 years of age. That being said, all passengers under 18 will require their parent or guardian to sign the waiver form that is supplied after booking.
MagicBus to Marmot Basin departs from the Main Entrance of the Edmonton Inn at 11834 Kingsway Ave. Parking is free, but take the necessary precautions to keep your vehicle safe. (MagicBus Tours is not responsible for lost or stolen items).
The Edmonton Inn requests anyone parking here for weekender or overnight trips register their vehicle upon arrival. Please ask your Tour Director for more information upon check-in.
During the booking process at the step where you select your depart or return date, hover your mouse over the desired day and the number that shows up is the number of remaining seats. (This only works on a computer, not mobile) You may also call the office during hours of operation.
We offer a Transportation only rate to accommodate for those that have this Marmot discount card or Marmot Season Passes. To book this, go to our Book Now page and on step 5: Lift Tickets, select the option “pick and choose”. Here you may un-check the required lift tickets for each person.
Overnight & Weekender FAQs
For MagicBus to Marmot Basin Overnight Stays: After your first day skiing the bus will drop you off at your hotel. The following morning however, you must arrange your own shuttle transportation to the resort. Please ask the MagicBus Tour Director or the hotel front desk for shuttle times and rates. For Weekenders: Transportation to and from the resort will be included each day of the tour.
No. By law there must be at least one person in the room who is 18 or older.
General/All Tour FAQs
MagicBus Tours provides exclusive day trip service to Marmot Basin throughout the winter season. We also do a variety of annual trips called “Weekenders” to many other resorts. If you wish to ski elsewhere or during another date, we can produce a custom group tour for you to fit your needs for 40 or more people.
Yes, we can pick you up in Hinton if you are going to Marmot Basin. Please change your pickup/drop-off location category in the online booking form. If you are going on a Weekender other than Jasper, we can arrange pick-ups in Red Deer or Calgary. Please contact the office to arrange this.
Sure! Go to MagicBus Rates for all the seasons rates. Prices are per person and in Canadian currency. Youth/ Junior/ Child overnight rates are only valid with a purchased Adult trip
Please refer to our Terms & Conditions page for the cancellation policy that aligns with the type of trip you are booked on.
Yes, MagicBus requires about 20 people booked on our motor coach to launch a trip. Any less than that is not economically feasible or environmentally responsible. You will be notified promptly if a tour you are booked on is cancelled with the option of a re-schedule or full refund.
There could be a chance that there was an error with inputting your e-mail address. If you have booked an overnight trip, it is likely the hotel has not yet confirmed the availability. Contact us at the office if you’re getting close to your departure day and we’ll gladly sort it out.
Your session has timed out and most likely the trip was not processed. Please contact the office during regular scheduled hours to double check.
Yes, please check in with the Tour Director prior to jumping on the bus. They will be in the vicinity of the motor coach and the building doors.
You will be required to have a Waiver filled out prior to being able to board the bus. We recommend filling this out online prior to arriving for your tour. Anyone under 18 years old, must have the waiver filled out by a parent or guardian. You will be sent a link containing the waiver form along with your booking confirmation or you can view it here.
Yes you may bring your personal food and non-alcoholic beverages on board but please keep the bus free of litter. We ask that the food not have a strong scent or be too messy. The Tour Director(s) will come down the aisles several times to collect garbage and bottles.
Our MagicBus tours are family friendly and do not allow alcoholic beverages onboard, so leave those at home.
Yes, you can leave anything on the bus. The bus will be locked, but all items onboard are left at your own risk and you will not have access to it during the day. The bus will be departing the hill after dropping everyone off and returning for pick up.
It depends on your needs! Group rates are typically based on 40 people and can be more or less based on your requirements. It also depends on the time of the season, how many days, which day of the week, where you want to go and so on. Visit our groups page to find out more.
Rentals can be done on mountain or in Edmonton at local ski shops such as Pacesetter (10054 167 Street) or Sundance Ski & Board Shop (10423 79 Avenue). We recommend renting locally to maximize your time on the mountain!
Yes, they are called Boarding Passes or PromoCodes and can be purchased online or in person at our office Suite 902, 11834 Kingsway Ave 9th Floor, East Tower, Edmonton. We can also make custom gift certificates of any dollar value, just give us a call.
PromoCodes/Credits/Boarding Pass FAQs
You can enter a maximum of ONE Boarding Pass/ PromoCode per person in the online form when booking yourself. If you wish to redeem more towards an overnight, you must call into the office to process the transaction.
Yes, punch in the ID# on the pass into the online booking form in the PromoCode area to redeem it. If the Boarding Pass/ PromoCode was issued as a trip credit, it is only valid for the season it was issued.
All credits will be valid only for the season they are issued and can be redeemed over the phone anytime during regular scheduled office hours. You may be given a Boarding Pass/PromoCode as a credit.
Our online booking process now accepts visa debit cards! You can also come into our office during our regular scheduled hours and can pay with cash or debit. See our office hours at the bottom of the page.
Contests
We have contests throughout the year that run for varied lengths of time and offer prizes related to our industry. Find all opportunities at Enter to Win.
Contests prizes are drawn throughout the year and exact times are noted on the Enter to Win page. Refer to the Contest Rules section for more details.
Find all terms and conditions for each contest at Enter to Win.
Question Not Addressed Above?
If your question or concern is not listed above, please contact us and we will get back to you as soon as possible.