Terms & Conditions
Your Way to the Rockies
*COVID UPDATE: ALL passengers riding our Daybus service are no longer required to wear a mask or to provide proof of COVID-19 vaccinations to ride MagicBus Tours. We will continue to follow recommendations from the Government of Alberta website if anything progresses.
Please note that our MagicBus Weekender trips that travel to BC will have to follow the BC Health Guidelines which may be different than Alberta Health guidelines. Please see the specific MagicBus Weekender specific trip pages for further details.
Booking Policy - All Tours
- Trip Cancellations:
- MagicBus Tours reserves the right to cancel a tour at any time due to unforeseen circumstances. In such cases, booked patrons will be contacted prior to departure and offered the choice of a reschedule, credit, or full refund. If a cancellation occurs within 24 hours of departure (unless due to force majeure), patrons may be eligible for reasonable compensation for associated costs.
- Payment and Rates:
- Full payment is required at the time of booking. Payments can be made by phone at 780-478-0429 or 1-800-814-4886, or online at www.magicbus.ca. We accept Visa and Mastercard for online transactions, with a 3% service charge applied to all credit card payments. In-person payments can be made using Visa, Mastercard, debit, or cash at the MagicBus Office, located at 902, 11834 Kingsway Ave. All rates are in Canadian Dollars (CAD). Unless otherwise specified, meals, lessons, equipment rentals, and other additional goods and services are not included in the rates.
- Damaged, Lost, or Stolen Property:
- MagicBus Tours is not responsible for lost, stolen, or damaged property during the tour. Participants are responsible for their personal belongings, including ski and snowboard equipment.
- Disclaimer:
- MagicBus Tours accepts no responsibility for the actions of persons and/or companies supplying goods or services as part of the package. We are not liable for any complications or prolongations of the package for reasons beyond our control. Participation in activities such as skiing, snowboarding, winter road travel, and consumption of alcohol is undertaken at your own risk and may result in injury, death, or damage to personal or third-party property.
- Itineraries:
- MagicBus Tours will attempt to follow provided trip itineraries as closely as possible. However, in cases of road closures, supplier errors, or other unforeseen circumstances, we may need to modify the itinerary before or during the trip. Patrons will be notified of any changes with as much notice as possible. All itinerary times are approximate and subject to change due to road conditions, weather, or traffic.
- Motor Coaches/Buses:
- While every effort is made to provide the motor coach or bus as described, circumstances may occasionally require a change in vehicle. MagicBus Tours is not obligated to offer compensation should this occur.
- Force Majeure – Acts of God:
- A full refund or credit will be provided, subject to management approval, if an event beyond our control (such as natural disasters or severe weather) prevents the tour from proceeding.
- Force Majeure – Acts of Government:
- A full credit will be provided, subject to management approval, in the event that government actions or restrictions prevent the tour from proceeding.
- Patron Responsibility:
- It is the patron’s responsibility to ensure all details in their booking are correct, including dates, passenger names, and hotel selections. Please review your booking confirmation carefully and contact MagicBus Tours immediately if any errors are found. MagicBus Tours is not responsible for incorrect bookings made by patrons.
- Patrons who decide not to return on the bus for any reason must notify Guest Services on the mountain or the MagicBus Tour Director prior to departure. Failure to do so may result in the initiation of a mountain search, and the patron may be held responsible for any associated costs, up to a maximum amount determined by local authorities or the resort.
- If a patron displays violent behavior, is under the influence of drugs or alcohol, or engages in activities that could harm themselves or others, MagicBus Tours reserves the right to refuse service without compensation. Patrons causing delays will be responsible for covering any related expenses.
- Price Adjustments:
- Rates and terms are subject to change without notice. Once a booking is confirmed, pricing changes will not affect the existing reservation unless explicitly stated.
- Corrections and Errors:
- MagicBus Tours reserves the right to review and confirm details and prices on all tours and products. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice (including after a tour has been booked). This applies to product descriptions, pricing, promotions, and availability. MagicBus Tours also reserves the right to cancel or refuse any booking made based on incorrect pricing or availability information.
MagicBus to Marmot Daytrips
- All-Inclusive Price
- Quoted package prices are per person and include all taxes, round-trip motorcoach transportation (Edmonton – Marmot Basin), one full-day lift ticket (age/category specific), complimentary bottled water, and the services of a Professional Tour Director. Meals, equipment rentals, and other personal expenses are not included unless otherwise specified.
- Changes – Prior to Departure
- Changes to your booking can be made free of charge up to 24 hours prior to departure. Changes include date adjustments, name changes, and lift ticket category changes. To request changes, contact us by phone or email. If the changes affect the total cost of your booking (e.g., an upgrade in lift ticket category), the price difference must be paid before the booking is adjusted.
- Cancellation – Refunds
- A full refund will be issued if the cancellation notice is received at least 48 hours before departure. Refunds will be processed within 5–14 business days to the original method of payment.
- Cancellation – Credit
- If cancellation notice is received within 48 hours before departure up until 5:30am on the day of departure, a trip credit will be issued. Credits must be used within the same season they are issued and are non-transferable. Boarding Passes or PromoCodes may be provided as credit and will hold equal value to the amount originally paid.
- Cancellation – No Refund
- Cancellations made after 5:30am on the day of departure are not eligible for a refund or credit. MagicBus Tours reserves the right to pass along any charges levied by suppliers related to late cancellations.
- Illness on Day of Departure
- MagicBus Tours encourages guests to stay home if feeling unwell. If you need to cancel due to illness, please leave a voicemail or send an email before 5:30am on the day of departure. While immediate confirmation may not be provided, cancellations submitted before the deadline will be eligible for a credit, valid for the current season. Cancellations received after 5:30am are not eligible for credit.
MagicBus to Marmot Overnight Trips with Daybus Service
- All-Inclusive Price
- Quoted package prices are per person and include all taxes, accommodation based on the selected package, return motorcoach transportation to the selected location, one or more full-day lift tickets (age/category specific), complimentary bottled water, and the services of a Professional Tour Director.
- Hotel Damage Deposit
- MagicBus Tours is not responsible for hotel damage deposits. Each hotel has its own deposit policy, which may require a valid credit card on file or a cash deposit at check-in. Guests are responsible for confirming deposit requirements directly with the hotel.
- Extra Costs
- Additional costs may include shuttles between the hotel and the mountain (if required) and other charges outlined under the All Tours section.
- Changes – Prior to Departure
- Changes to your booking can be made up to 72 hours prior to departure (by 5:00 PM MST) free of charge.
- Allowed Changes:
- Date adjustments
- Name changes
- Lift ticket category changes
- To request changes, Contact Us by phone or email.
- If a change affects the total cost (e.g., upgrading a lift ticket), the price difference must be paid before the booking is adjusted.
- Name changes made less than 72 hours before departure will incur a $15 change fee plus taxes, along with any applicable supplier fees.
- Same-day name changes are NOT allowed once check-in is complete.
- Cancellation – Refunds
- A full refund will be issued if the cancellation notice is received at least 7 days before departure.
- Refunds will be processed within 5–14 business days to the original method of payment.
- Cancellation – No Refund
- Cancellations made less than 7 days before departure are not eligible for a refund or credit.
- Credits are NOT available for cancellations within this window.
- MagicBus Tours is not responsible for any supplier charges related to late cancellations.
- Travel Insurance
- MagicBus Tours highly recommends purchasing travel insurance to protect against unexpected situations, including:
- Trip cancellations (due to illness, emergencies, or unforeseen circumstances)
- Medical emergencies during travel
- MagicBus Tours offers travel insurance through this link: https://b2c.advisormax.ca/a426
- Hotel Room Policies
- Each hotel room must contain at least one guest age 18 or older (Alberta) or 19 or older (British Columbia).
- Hotel rooms are subject to supplier availability at the time of booking. Availability is not guaranteed until confirmed by MagicBus Tours and the hotel.
- Group Bookings on the MagicBus to Marmot Daybus Service
- MagicBus can reserve seats for groups of 5 or more, subject to availability. To request a seat hold, contact our office.
- Seat Hold Guidelines:
- Groups of 5–15 People
- Seats can be held up to 7 days before departure (Fridays & Sundays).
- Seats can be held up to 10 days before departure (Saturdays).
- Release date: The following business day after the cut-off.
- Groups of 15–40 People
- Seats can be held up to 14 days before departure (Fridays & Sundays).
- Seats can be held up to 20 days before departure (Saturdays).
- Release date: The following business day after the cut-off.
- Groups of 40+ People
- For groups of 40 or more, our Group Charter Service offers better rates and added incentives with a private bus.
- Corporate/School Group Tour terms apply.
- If a group does not confirm their booking before the release date, the seats will be automatically released and made available to the public.
- For overnight group bookings on the Daybus, contact our office to confirm seat hold and release dates.
- Groups of 5–15 People
Weekenders
Please see each Weekender page for specific Terms and Conditions. https://magicbus.ca/ski-packages/weekenders/
Corporate/School Group Tours
- Booking Fee
- A booking fee of $1000.00 plus GST for day trips or $1250.00 plus GST for overnight tours is due at the time of booking. This fee is refundable up until 30 days before departure, after which it becomes non-refundable.
- Corporate Overnight Security Deposit
- For corporate overnight trips, an additional security deposit of $1000.00 plus GST is due within 14 days of booking. This security deposit will be returned after the trip, provided no additional charges are incurred due to damages, extra services requested, or other fees as outlined in the full booking terms.
- 30 Days Prior to Departure
- For All Groups: The booking fee becomes non-refundable.
- Customer Information: A completed customer list along with any lesson, rental, and rooming information must be submitted.
- For School Groups:
- A second deposit is due. This deposit will be 40 times the student rate for a one-day trip or based on the double/quad occupancy rate for overnight trips. This amount is calculated based on estimated group size and will be reconciled after the trip to reflect actual attendance.
- For Corporate Groups:
- The final payment is due, based on the final booking information received. Any changes made after this point may be subject to additional fees or adjustments, depending on availability and supplier terms.
- School Group Final Reconciliation
- A final reconciliation will be conducted in the week following the tour to adjust for last-minute changes based on actual attendance and services used. Any discrepancies must be reported within 7 days of receiving the final invoice.
- Full Terms & Conditions
- Full terms and conditions for your corporate or school group tour will be supplied at the time of booking.
- Please note that terms may be updated if supplier policies change. In such cases, MagicBus Tours will notify affected groups as soon as possible and provide options if significant changes impact their booking.
- For more details about Corporate/School Group Trips, visit our website or contact us directly.
PromoCodes (Boarding Passes)
- Refund Policy
- PromoCodes are refundable to the original purchaser up to 14 days after purchase if unused and with the original receipt or proof of purchase (such as an email confirmation or order history from magicbus.ca).
- Value & Expiration
- PromoCodes retain their original dollar value. If MagicBus rates increase, the difference must be paid at the time of redemption.
- PromoCodes do not expire and can be used toward MagicBus services that include bus transportation.
- PromoCodes cannot be used for:
- Self-drive tours
- Air-based tours
- Any package that does not include bus transportation
- Restrictions & Non-Transferability
- PromoCodes cannot be exchanged for cash or used to make a payment on a credit account.
- PromoCodes are the sole responsibility of the holder. MagicBus Tours cannot replace lost, stolen, or misplaced PromoCodes unless proof of ownership (such as an email confirmation) is provided.
- PromoCodes that were not purchased (i.e., given as a gift, prize, or compensation) expire at the end of the ski season in which they were issued, unless otherwise stated. The ski season runs annually from November to May.
- MagicBus Tours is not responsible for any PromoCodes purchased from unauthorized third-party sellers. PromoCodes must be purchased directly from MagicBus or an authorized partner to be valid.
- Redemption
- PromoCodes can be entered at the time of booking during checkout at magicbus.ca/booknow or when booking through our office.
- Only one PromoCode can be used per person, per transaction. If multiple PromoCodes need to be combined, please contact our office before booking.
- Cancellations & Reinstatements
- If a PromoCode is used toward a trip that is later cancelled by the patron, the PromoCode will be reinstated for its original value. The expiration date of the reinstated PromoCode will follow its original issuance terms.
- PromoCode Credits
- PromoCodes issued as trip credits must be used within the same ski season in which they were issued.
- Cross-Brand Usage
- PromoCodes from MagicBus’ sister company, Live It Up Lifestyle Adventures, cannot be redeemed toward MagicBus trips, and vice versa. This policy applies to all standard bookings and promotions unless explicitly stated otherwise.
- For more details on using PromoCodes, visit our website or contact our office.
Exchange/Return Policy on Physical Products
- Returns & Exchanges
- MagicBus Tours does not accept returns or exchanges unless the item you purchased is defective.
- A defective item is defined as one with a manufacturing flaw or damage present at the time of purchase. Damage caused by misuse, normal wear and tear, or improper care is not considered a defect.
- Requests for exchanges due to defects must be made within 30 days of purchase.
- How to Request an Exchange
- To request an exchange, please contact us at Here with the following details:
- Your order number or receipt
- A description of the defect
- Photos of the defect (if applicable)
- You will be required to return the item to MagicBus Tours before receiving a replacement.
- To request an exchange, please contact us at Here with the following details:
- Item Condition Requirements
- To be eligible for an exchange, the item must be in its original condition, with tags attached, and show no signs of wear or use beyond initial inspection.
- Shipping Costs for Returns
- Customers are responsible for return shipping costs. If the item is confirmed to be defective, MagicBus Tours may provide a shipping credit or reimbursement at our discretion.
- Final Sale & Clearance Items
- All sale and clearance items are final sale and cannot be returned or exchanged unless the item is found to be defective.
- Additional Notes
- MagicBus Tours is not responsible for shipping costs associated with returning an item, and all shipping costs are non-refundable.